PHASE 1: Foundations & Cultural Alignment (Week 1)

• Accounts Observation - Trainees observe active accounts to gain real-world context on workflows and customer interactions.

• American Culture Training - Orientation on U.S. values, idioms, holidays, and business etiquette to improve communication and cultural alignment.

• 50 States & Abbreviations - Familiarization with U.S. geography and state codes for accurate data handling, customer support, and address verification.

• Communication Skills - Training in tone, grammar, and clarity to ensure professional and effective interactions.

PHASE 2: Tools & Systems Proficiency (Week 2)

• CRM Training - In-depth practice with platforms such as Shopify, Zendesk, and Gorgias, to name a few.

• Other Tools & Integrations - Exposure to email platforms, ticketing systems, and business-specific tools, ensuring agents can seamlessly integrate into client processes.

• Phone Etiquette - Training in call flow, active listening, empathy, and conflict resolution.

• Chat Etiquette - Fast, clear, and professional handling of live chat interactions.

• Email Etiquette - Business email writing focused on accuracy, tone, and customer care.

PHASE 3: Communication Excellence (Week 3)

PHASE 4: Nesting & Live Practice (Week 4)

• Supervised Application - Trainees transition into a live environment, handling real interactions under trainer and QA supervision.

• Coaching & Feedback - Trainers provide real-time feedback, helping agents apply skills confidently.

• Smooth Handover - By the end of nesting, agents are fully prepared to integrate into client accounts with minimal risk.

''By the time they complete Elevare’s training, every agent is culturally aligned, technically proficient, and communication-ready - ensuring that clients receive professionals who can deliver quality service immediately.''